I’m ready to buy, what are the payment methods?
You can buy over the telephone or book an appointment to visit us. UK buyers: We accept all credit cards (not Amex), Debit Cards, Chrono24 Trusted check out, Bank Transfer or Cash.
Non UK Transactions are Chrono24 Trusted check out or Bank Transfer only. Please call/email us to proceed.
What is your best price? – can I make you an offer?
We have always operated an honest and transparent pricing policy. Rather than inflate our prices and then haggle the price you see is always the best/lowest we can offer. We never deviate from the advertised price.
What are your shipping arrangements?
Your Watch will always be carefully packaged, fully insured, tracked online and will require a signature on receipt. We do not charge for shipping even for non UK transactions. Within the EU there are no additional import duties to pay. We trade under the EU VAT margin scheme so there is no VAT to be added or deducted to our prices.
Do you offer a Warranty and Insurance Valuation?
We check all of our watches very carefully and would not sell anything that was not operating properly in the first place. Many of the watches we sell are still covered by the original manufacturers’ warranty, where this is not the case we offer a 12 month warranty against mechanical problems (not damage to watch following misuse/accident). We provide an Insurance Valuation with all watches we sell.
What is your returns policy?
If you collect your watch in person but subsequently change your mind we will offer to buy it back in the same condition subject to a re-stocking charge. If you buy the watch without first inspecting it you are covered by the UK ‘distance selling regulations’ which allow you to return the goods (in the same condition) within 14 days of receipt for a full no quibble refund.
What is your customer feedback record?
Since 2009 we are proud to have served 1000s of customers all over the World. Here is a selection of the lovely feedback we have received……
Who are Fitzrovia Watches?
We are a family company founded in 2009. We have sold over £15M of watches to 1000s of happy customers all over the world. We are proud of and have worked hard to maintain our unblemished feedback record over the years. Fitzrovia Watches is the trading name of Fitzrovia Enterprises Ltd. Company Registration Number: 6782940 VAT Number: 948194972.
Where do you get your watches?
We mainly buy from High Street jewellers who often take in part exchange watches but are reluctant to have used watches in the window. We also have relationships with some Manufacturer’s distributors to sell ex-display stock watches. Lastly we buy and take in part exchange watches directly from our customers – we are very very careful and for every 10 watches we are offered only buy 1 or 2.
Are all of your watches authentic/genuine?
100% yes, we have years of experience and reputation to uphold and would never sell a fake watch or a watch with fake parts. We are happy to confirm this in writing for your individual watch if you in any way worried.
Can you alter the strap/bracelet to fit me?
Yes, we are happy to do this and discuss different strap options
How do you check that a watch is not reported Lost/Stolen?
We use The Watch Register (http://www.thewatchregister.com) who run a live constantly updating database of Lost and Stolen Watches as reported by the Police, Insurers and other Watch Retailers. In addition we have our own procedures for ensuring the validity of the seller when buying into stock.
Where is your office? What are your opening hours?
In 2009 our first office was at the top of Regent Street in the Fitzrovia area of London. We kept the name Fitzrovia but can now be found close to Bank Tube station in the City.
We operate strictly by prior appointment only Monday to Friday 10.30am to 6.30pm (not weekends sorry).
Clements House, 27 Clements Lane, London EC4N 7AE.