How do I buy from Fitzrovia Watches?
For mutual security we do not have online checkout on our Website. You can either make an appointment and buy face to face at our London office or we ship all over the UK and the World. Just pick up the phone or send us an email to discuss/arrange. We have facilities for card payments (not AMEX) and can also accept Bank Transfers or cash payments (Up to £8k). Coronavirus update: We remain fully open for business. We continue to send watches fully insured all over the world with Fedex operating as normal even in the worst hit areas eg Hong Kong and Italy.
What is your best price? – can I make you an offer?
We have always operated an honest and transparent FIXED price policy. Rather than inflate our prices and then haggle the price you see is always the best we can offer. We never haggle.
What are your shipping arrangements?
Your Watch will always be carefully packaged, fully insured, tracked online and will require a signature on receipt. We do not charge for shipping even for non UK transactions. Within the EU there are no additional import duties to pay. There is no VAT to be added to or deducted from our prices.
Do you offer a Warranty and Insurance Valuation?
We check all of our watches very carefully and would not sell anything that was not operating properly in the first place. Many of the watches we sell are still covered by the original manufacturers’ warranty, where this is not the case we offer a 12 month warranty against mechanical problems (not damage to watch following misuse/accident). We provide an Insurance Valuation with all watches we sell.
What is your returns policy?
If you collect your watch in person but subsequently change your mind we will offer to buy it back in the same condition subject to a re-stocking charge. If you buy the watch without first inspecting it you are covered by the UK ‘distance selling regulations’ which allow you to return the goods (in the same condition) within 14 days of receipt for a full no quibble refund.
What is your customer feedback record?
Since 2009 we are proud to have served 1000s of customers all over the World. Here is a selection of the lovely feedback we have received……
"Excellent service and speedy delivery. The watch was perfect and just as described. Many thanks Chris, and I look forward to doing business with you again soon"
Hublot Classic Fusion 511.NX.1171.LR Titanium 45mm
"thank you very much. The watch arrived yesterday. It is really beautiful. And thank you for the case as well. I am very happy with the purchase. To put the watch on was a bit difficult. I needed to reduce the size of the bracelet, but couldn’t do so myself. Fortunately there is an Omega-dealer not so far away and he fixed it. My first online purchase of a used watch was a full success because of you"
Omega Aqua Terra James Bond SPECTRE 23110422103004
" I purchased an Omega Constellation Globemaster at a rather competitive price in comparison to all the other sellers, I was afraid but they turned out to be very precise, punctual and above all I received the alerts on all the movements that the package had during the shipment, which by the way it happened in 2 days ... fantastic. Beautiful shopping experience"
Omega Globemaster Annual Calendar 18KT Bezel
"Chris has been a pleasure to deal with. His quick and accurate communication gave me the confidence to purchase the watch online. The watch came well packaged and as described. I must highlight he continued to provide excellent after care with a query that I had. He went beyond my expectation with this and I am thankful. I would happily buy from him again."
Rolex GMT Master 2 126710BLNR STICKERS UNWORN
"Absolutely wonderful experience buying a watch from Fitzrovia. Very knowledgeable and helpful in their communication, but what really sets them apart is their transparency, extremely competitive pricing and of course their competency and eagerness in getting the deal done- but only, I must stress, if they could ensure with absolute certainty that the customer would leave 100% happy. I left overjoyed with my purchase and with the overall experience. Quite honestly couldn’t have asked for more: thanks Chris & Mel!"
AP ROO Legend
"Very impressed with the buying experience, fast communication along the way and flexible on delivery abroad. After receiving the watch the team answered all my questions on maintenance with great expertise. I would highly recommend buying a watch through Fitzrovia Watches!"
Patek Philippe Calatrava 5120
"Stunning watch, a real pleasure to deal with, very happy"
Mr. S. - UK
"Excellent service and product. Perfect."
Mr. B. - UK
"Thank you for this nice watch. I will buy again from you."
Mr. C. - Germany
"Great service, a simple and worthwhile transaction, many thanks."
Mr. C. - UK
"A pleasure to do business with... a genuine vendor who knows his stuff"
Mr. P. - UK
"Great service and communication, marvellous watch. Highly recommended!"
Mr. C. - France
"Nice bloke to deal with; top watch; could not have asked for more..."
Mr. M. - Ireland
"Great watch just as described, most helpful in every way, thank you."
Mr. T. - UK
"Great watch and great company. Will do business with you again. Thanks."
Mr. B. - UK
"Honest, reliable and excellent to do business with."
Mr. N. - UK
"Honest, reliable and excellent to do business with."
Mr. N. - UK
"I purchased a watch from Fitzrovia through the Internet via Chrono24, therefore, I have not had the opportunity to meet Chris Brown. However, having dealt with him by correspondence, I found him very helpful, patient and understanding and hope to meet him and see his shop the next time I am in London. From what I have seen on his website, he has some excellent timepieces at good prices. I will surely be dealing with him again"
"The pre-owned watch world can be a daunting experience, but Chris is a pleasure to deal with. Straight forward and no nonsense, but friendly and accomodating. His fixed (and very reasonable) price approach makes you feel confident that prices are not inflated - only to be haggled back down again. Would have no hesitation in recommending Chris to anyone looking for a great watch and great service."
"This is the second watch I have purchased from Chris and his service has been second to none. Extremely helpful and knowledgeable and nothing was too much trouble to ensure that the whole experience was as smooth and as enjoyable as possible. Without hesitation I will be using and recommending Chris again as excellent customer service and trust in this market is an absolute must."
"What a thoroughly nice chap. Have only bought watches from high street shops before now, so was a little cautious at first. I needn’t of been, Chris was totally professional and personable. I had to cancel our first meeting due to work commitments and at late notice, Chris was able to change his plans to accommodate me, much appreciated in the busy run up to Christmas. The watch (for my wife!) was better than I could of expected. Thanks Chris, if you happen to come across one with the white dial, do let me know!"
Who are Fitzrovia Watches?
We are a family company founded in 2009. We have sold over £15M of watches to 1000s of happy customers all over the world. We have worked hard to build a trusted reputation and excellent feedback record over the years. Fitzrovia Watches is the trading name of Fitzrovia Enterprises Ltd. registered with the relevant UK authorities under Company Registration Number: 6782940 and VAT Number: 948194972.
Where do you get your watches?
Since 2009 we have developed a range of trusted sources for the watches we stock. We buy part exchange watches from High Street Authorised Dealers. We have relationships with some Manufacturer’s distributors to sell ex-display stock watches. We have many repeat collector customers from whom we buy and take in part exchange watches. We are very very careful and only select the very best examples from what we are offered.
Are all of your watches authentic/genuine?
100% yes, we have years of experience and reputation to uphold and would never sell a fake watch or a watch with fake parts. We provide our own certificate of authenticity for every watch we sell.
How do you check that a watch is not reported Lost/Stolen?
We use the industry recognised leading service called The Watch Register (http://www.thewatchregister.com). They run a constantly updated database of Lost and Stolen Watches as reported by the Police, Insurers and other Watch Retailers. We will provide you with a copy of the Watch Register certificate for your watch at purchase.
Where is your office? What are your opening hours?
In 2009 our first office was at the top of Regent Street in the Fitzrovia area of London. We kept the name Fitzrovia but can now be found close to Bank Tube station in the City.
We operate strictly by prior appointment only Monday to Friday (not weekends sorry). Clements House, 27 Clements Lane, London EC4N 7AE.