What is your best price? – can I make you an offer?
We have always operated an honest and transparent FIXED price policy. Rather than inflate our prices and then haggle the price you see is always the best we can offer. We never haggle.
What are your shipping arrangements?
Your Watch will always be carefully packaged, fully insured, tracked online and will require a signature on receipt. We do not charge for shipping even for non UK transactions. Within the EU there are no additional import duties to pay. There is no VAT to be added to or deducted from our prices.
Do you offer a Warranty and Insurance Valuation?
We check all of our watches very carefully and would not sell anything that was not operating properly in the first place. Many of the watches we sell are still covered by the original manufacturers’ warranty, where this is not the case we offer a 12 month warranty against mechanical problems (not damage to watch following misuse/accident). We provide an Insurance Valuation with all watches we sell.
What is your returns policy?
If you collect your watch in person but subsequently change your mind we will offer to buy it back in the same condition subject to a re-stocking charge. If you buy the watch without first inspecting it you are covered by the UK ‘distance selling regulations’ which allow you to return the goods (in the same condition) within 14 days of receipt for a full no quibble refund.
What is your customer feedback record?
Since 2009 we are proud to have served 1000s of customers all over the World. Here is a selection of the lovely feedback we have received……
Who are Fitzrovia Watches?
We are a family company founded in 2009. We have sold over £15M of watches to 1000s of happy customers all over the world. We have worked hard to build a trusted reputation and excellent feedback record over the years. Fitzrovia Watches is the trading name of Fitzrovia Enterprises Ltd. registered with the relevant UK authorities under Company Registration Number: 6782940 and VAT Number: 948194972.
Where do you get your watches?
Since 2009 we have developed a range of trusted sources for the watches we stock. We buy part exchange watches from High Street Authorised Dealers. We have relationships with some Manufacturer’s distributors to sell ex-display stock watches. We have many repeat collector customers from whom we buy and take in part exchange watches. We are very very careful and only select the very best examples from what we are offered.
Are all of your watches authentic/genuine?
100% yes, we have years of experience and reputation to uphold and would never sell a fake watch or a watch with fake parts. We provide our own certificate of authenticity for every watch we sell.
How do you check that a watch is not reported Lost/Stolen?
We use the industry recognised leading service called The Watch Register (http://www.thewatchregister.com). They run a constantly updated database of Lost and Stolen Watches as reported by the Police, Insurers and other Watch Retailers. We will provide you with a copy of the Watch Register certificate for your watch at purchase.
Where is your office? What are your opening hours?
In 2009 our first office was at the top of Regent Street in the Fitzrovia area of London. We kept the name Fitzrovia but can now be found close to Bank Tube station in the City.
We operate strictly by prior appointment only Monday to Friday (not weekends sorry). Clements House, 27 Clements Lane, London EC4N 7AE.