Cash on collection, all credit cards (apart from Amex) add 2%, Debit Cards no charge, Bank Transfer or Cheque (must clear before dispatch), PayPal add 3.4%
If you ship the watch to me what are the arrangements?
We use RM Special Delivery, RM International signed for or FedEx with additional Insurance covering the total value of the watch. In all cases the item can be tracked online and will require a signature on receipt.
Do you offer a Warranty?
We check all of our watches very carefully and would not sell anything that was not operating properly in the first place. Many of the watches we sell are still covered by the original manufacturers’ warranty, where this is not the case we offer a 6 month warranty against mechanical problems (not damage to watch following misuse/accident).
Apart from the normal warranty, what is your returns policy?
If you collect your watch in person but subsequently change your mind we will offer to buy it back in the same condition subject to a re-stocking charge. If you buy the watch without first inspecting it you are covered by the UK ‘distance selling regulations’ which allow you to return the goods (in the same condition) within 7 days of receipt for a full refund.
Where do you get your watches?
We mainly buy from High Street jewellers who often take in part exchange watches but are reluctant to have used watches in the window. We also have relationships with some Manufacturer’s distributors to sell ex-display stock watches. Lastly we buy and take in part exchange watches directly from our customers - we are very very careful and for every 10 watches we are offered only buy 1 or 2.
Are all of your watches authentic/genuine?
100% yes, we have years of experience and reputation to uphold and would never sell a fake watch or a watch with fake parts. We are happy to confirm this in writing for your individual watch if you in any way worried.
To keep the cost of our watches as low as possible we do not employ sales staff and are very busy, we ask you to make an appointment to ensure that we can give you our undivided attention and that the particular watch you are interested in is available at our office.
Why do you operate from an Office not a Shop?
Our Office is placed close to the other London Watch Dealers however as we are paying considerably less rent we can pass the savings on to you. The office also allows us to give you more time and interact one on one.
Can you alter the strap/bracelet to fit me?
Yes, we are happy to do this and discuss different strap options
Can you provide an Insurance Valuation?
Yes, just ask…
You show 4 photos per watch, can I see more?
Yes, just email, telling us what detail you want to see more of…
What are your Company Details?
Fitzrovia Watches and Fitzrovia Diamonds are trading names of Fitzrovia Enterprises Ltd. Company Registration Number: 6782940 VAT Number: 948194972. Registered address at companies house 271 Regent St, London, W1B 2ES
Why do you have a 0203 number?
For some time office buildings in central London have been allocated 0203 numbers instead of the traditional 0207.
Why do you obscure part of the Serial Numbers?
A full serial number could be used by someone in a fraudulent insurance claim hence we do not show them online however as the new owner of the watch you will of course have the full information.
What is the Rolex/Lost Stolen Register? What about other makes?
Rolex are unique in offering this service which is basically a database of serial numbers they run in co-operation with the police and insurers. We check all Rolex against this register. For other makes we have our own procedures for ensuring the validity of the seller when taking into stock.
