How do I buy from Fitzrovia Watches?
For mutual security we do not have online checkout on our Website. You can either make an appointment and buy face to face or we ship all over the UK and the World. Just pick up the phone or send us an email to discuss/arrange. We have facilities for card payments (not AMEX) and can also accept Bank Transfers or cash payments (Up to £8k). Coronavirus update: We remain fully open for business. We continue to send watches fully insured all over the world with Fedex operating as normal.
What is your best price? – can I make you an offer?
We have always operated an honest and transparent FIXED price policy. Rather than inflate our prices and then haggle the price you see is always the best we can offer. We never haggle.
What are your shipping arrangements?
Your Watch will always be carefully packaged, fully insured, tracked online and will require a signature on receipt.
Do you offer a Warranty and Insurance Valuation?
We check all of our watches very carefully and would not sell anything that was not operating properly in the first place. Many of the watches we sell are still covered by the original manufacturers’ warranty, where this is not the case we offer a 12 month warranty against mechanical problems (not damage to watch following misuse/accident). We provide an Insurance Valuation with all watches we sell.
What is your returns policy?
If you collect your watch in person but subsequently change your mind we will offer to buy it back in the same condition subject to a re-stocking charge. If you buy the watch without first inspecting it you are covered by the UK ‘distance selling regulations’ which allow you to return the goods (in the same condition) within 14 days of receipt for a full no quibble refund.
What is your customer feedback record?
Since 2009 we are proud to have served 1000s of customers all over the World. Here is a selection of the lovely feedback we have received……
"I recently purchased a luxury timepiece from Fitzrovia. Chris and Melanie were terrific; great communication, prompt shipping and they were very helpful navigating the customs documentation. Watch was in perfect condition, as promised. Would not hesitate to buy again!"
PANERAI RADIOMIR MANUAL PAM00292
"Second time dealing with seller, nothing but perfect. Will use again in the future"
Tudor Black Bay Chronograph 79350 Stickers
" Shipping 5* Item description 5* Communication 5*" - Shipped to Norway
Panerai Luminor Marina 3 days 42mm PAM02392
"They couldn't have been more helpful or kept me better informed and the watch was exactly as described. I'll definitely buy from them again"
Panerai Radiomir 10 Days GMT PAM00323
"I’ve bought several watches from Chris over a period of many years. His descriptions are always accurate, the watches he stocks are in very good condition, and it’s always a pleasant experience dealing with him. Definitely recommend."
"Many thanks for the watch very pleased with it and the service provided"
"I received the watch today. It is a great looking piece. Thank you" - (Delivered America)
Tudor Black Bay 58 Bronze
"Good experience with Fitzrovia Watches. Enquired about JLC Ultra Thin. Prompt response! Great communication. Fair pricing. Thank you to Chris and Melanie. It is nice to actually get quick response and good customer service regardless of what day of the week it is. Hope to buy from you in the future. Thank you"
"Fantastic service, bought an IWC Portugieser chrono which although pre-owned was flawless. Later sent this off for service using Fitzrovia Watches, they kept me updated throughout the process and got my watch back very quickly. Would definitely recommend!"
"Shipping 5* Item description 5* Communication 5*" - Watch Shipped to Japan
Panerai Titanium 8 day PAM00346
"Excellent seller. Item just as advertised and excellent communications. Would definitely deal with again"
Tudor Black Bay Fifty Eight Black Bracelet 79030N
"Great, smooth transaction. Watch as advertised"
Tudor Black Bay Chronograph Bracelet 79360N Reverse panda
"Open, honest and a pleasure to deal with. Watch was as detailed/described and utterly delighted. Sincere thanks"
IWCDa Vinci Perpetual Calendar Chronograph IW375028
"Great deal, anytime again!" - Delivered Austria
Panerai RADIOMIR 1940 GMT Power Reserve PAM00658
"Great seller. Would highly recommend" 5 stars on Item Description, Shipping (Australia) & Communication
TudorBlack Bay Fifty Eight Black Bracelet 79030N
"They were very professional and made customs a breeze by sending me all of the forms I needed ahead of time. Watch showed up in the condition as advertised would recommend"
TudorBlack Bay Pepsi GMT M79830RB
"Watch is gorgeous!, great customer service, highly recommend your company and will definitely introduce to my watch collectors"
Panerai Radiomir 1940 18kt RG 42mm PAM00513
"Watch is perfect and a great price. Great communication, couldn’t recommend highly enough! Would buy again!"
Tudor Black Bay Heritage 41mm Black Bracelet
"Excellent service from Fitzrovia Watches. This was my first online watch purchase and Chris and Mel made the process reassuring and seamless. I would not hesitate to recommend this dealer"
Vacheron Constantin Traditionnelle World Time Platinum 86060/000P
"I just received the watch. Wearing it and very excited about it. Thanks so much - it is as magnificent as I was expecting"
IWC Yacht Club
" Very positive experience, quick delivery (Canada) and respond time. Watches exactly as described if not better. Package done really well"
IWC Portofino 18KT RG 8 day IW516102
"Amazing dealer. Great communication"
IWCPilots Mark XVII IW326504 Bracelet
"Very smooth and pleasant service"
IWC Pilots Chrono 18KT Rose Gold IW371713
"Fitzrovia made every effort to get the watch to me in a time frame specified by me, and I truly appreciate that"
Jaeger-LeCoultre Master Calendar Meteorite dial 18KT RG
"Great dealer! Super fast shipping! Great communication"
ChopardLUC 161863 18KT WG 8 Day
"Great dealer, easy to do business with. Would definitely recommend and use again. Thank-you!"
Bremont ALT1 P2BL Blue UNWORN
Professional and fast. Ethical and direct. No fuss and fully recommend.".
Vacheron ConstantinMalte Chrono 47120 18KT WG VC Svc
Cartier Calibre de Cartier Bracelet W7100015 42mm
"Really fast delivery, Watch and box superlative"
Panerai Luminor Marina Titanium PAM00177
"Really professional service in every way. Communication excellent, great product knowledge and very courteous. Would highly recommend this dealer."
Vacheron Constantin Chrono Bracelet 49150B01A White
"Excellent from start to finish."
IWC Portuguese Portugieser Chronograph IW371417
"Very quick to respond. Good communication. Great experience. I can wholeheartedly recommend this seller."
Tudor Black Bay Pepsi GMT M79830RB 2023 Wty
"Great dealer highly recommend purchasing from them."
Bell & RossBR03-51 GMT Titanium
"Very nice watch - extremely please with it and very good value. Fast delivery and quick responses. All round would 100% buy again."
Jaeger-Le CoultreMaster Control date 18KT RG UNWORN Q1542520
"Fast delivery and good communication, highly recommended."
Jaquet-Droz Petite Heure Minute Aventurine J005000570
"Chris Brown from Fitzrovia is the real deal. He was very responsive and went above and beyond during my purchase. Will continue to monitor Fitzrovia’s inventory just so I can buy from him again. 10/10"
Jaeger-LeCoultre Reverso 18KT WG Sun Moon 270.3.63
"Nice, fast and reliable trading conditions. You can happily buy from this retailer sometime in the future. And why not go to the place to visit if it happens to London:)"
Longines Bucherer Blue Master Collection L2.6220.127.116.11 - Unworn
"Trustworthy, and it was a pleasant experience to buy a watch through them. And the shipping was all most unreal fast. 22 hours after i payed the watch was delivered. From UK to Sweden"
Bell & Ross BR03-92
"Excellent dealer. Delivery was made bang in time and day requested. Watch is magnificent. Really pleased with service and goods"
Tudor Pelagos LHD 25610TNL
" I bought a Heuer Monaco at a good price and in good condition. Recommended"
TAG Heuer Monaco Ltd Ed CS2110
"Great communication, watch exactly as described"
Omega Planet Ocean Chronograph 18.104.22.168.01.001
"Great dealer, open, available and precise..."
Rolex Oyster Perpetual Date Black dial 115200
"The dealer was very quick to answer my questions which made this a very pleasant transaction"
Cartier Tank Solo Bracelet Large W5200014
"Everything was spot on, hope to deal with you again very soon"
IWC Portuguese Portugieser Perpetual Calendar IW502119
"Watch perfectly conforms to the description and photos. Very professional seller to recommend."
Breitling Cosmonaute Chronograph 18KT
"Very smooth transaction and the Omega was very well packaged and it is beautiful...."
OmegaAqua Terra XXL 49mm 22.214.171.124.06.001
"Smooth easy transaction. Item in perfect condition as described. Thank you"
Hublot King Power Titanium UNICO 701.NX.0170.RX
"The deal ran smoothly and well. Everything in place"
IWC Pilots Chrono IW3706 Bracelet Silver dial
"Excellent service and speedy delivery. The watch was perfect and just as described. Many thanks Chris, and I look forward to doing business with you again soon"
Hublot Classic Fusion 511.NX.1171.LR Titanium 45mm
"Great communication, speedy delivery, well packed, perfect condition and good price. Would happily recommend"
Panerai RADIOMIR 1940 PAM00587 Militaire Special Editions
"Brilliant service and totally love the watch. Thanks Chris. Highly recommended!!"
IWC Pilots Le Petit Prince IW377706 Blue
"Very nice process. Chris was quick and efficient with great communication along the way. The item is also perfect"
Ulysse Nardin Dual Time 40mm 18KT Gold 221-88
"Very smooth deal. Wonderfull watch in perfect condition. Nice communication. Very trust full seller. Thank you!"
TudorHeritage Chronograph 70330N Black
"thank you very much. The watch arrived yesterday. It is really beautiful. And thank you for the case as well. I am very happy with the purchase.
Omega Aqua Terra James Bond SPECTRE 23110422103004
"Very patient, forthright and communicative dealer. Highly recommended"
TudorPelagos 25500TN ETA Titanium
"I received the BREITLING watch! A very nice piece of watchmaking! I'm very satisfied again with this buy and continue looking at your web-site"
Breitling Navitimer Platinum
OmegaTrilogy 1957 Anniversary Set '66' 3126.96.36.199.01.002
"Highly recommend. Fantastic service. Quick replies to questions. Shall definitely buy again"
Jaeger-LeCoultreReverso Grande Taille 18KT Gold 270.1.62
"Great communication throughout the buying process. The watch was better than described. I would not hesitate to purchase from them again."
Jaeger-LeCoultreAMVOX II Titanium 192.T.25
" I purchased an Omega Constellation Globemaster at a rather competitive price in comparison to all the other sellers. Beautiful shopping experience"
Omega Globemaster Annual Calendar 18KT Bezel
"Never forgotten my first purchase. Chris was amazing to deal with & I have never forgotten the experience. The transaction & deal was done on trust & phone calls"
"Chris has been a pleasure to deal with. His quick and accurate communication gave me the confidence to purchase the watch online"
Rolex GMT Master 2 126710BLNR STICKERS UNWORN
"Shipping, Communication & Item Description 5 Stars"
Tudor Black Bay Pepsi GMT M79830RB-0001
"Chris was great to deal with"
RolexGMT Master 2 126710BLNR Batman Jubilee 2019
"I’ve bought two watches from Chris: a Tag Heuer tourbillon and an Omega Seamaster blue. He has encyclopaedic watch knowledge and is a top bloke to deal with. You can’t go wrong buying from him"
Tag Heuer tourbillon and an Omega Seamaster blue
"High service and extremely fair prices. Would recommend to anyone looking to buy a new watch"
PAM 587 Marina Militaire 1938
"Absolutely wonderful experience buying a watch from Fitzrovia. Very knowledgeable and helpful in their communication. Quite honestly couldn’t have asked for more: thanks Chris & Mel!"
AP ROO Legend
" I bought a beautiful IWC from Chris in pristine condition. Considering it's 9 years old there isn't a mark on it anywhere. I also have to say it was extremely competitively priced"
" I am excited !! just as offered and delivered faster than advertised"
"Item Description 5*, Shipping 5*, Communication 5*. Would recommend to buy from"
"No problems at all. Recommendable"
"The description was really complete and the watch exactly as described . Good communication and the watch was well packed to preserve it of any damages during shipment""
Panerai Radiomir 8 day Titanium
"Very impressed with the buying experience, fast communication along the way and flexible on delivery abroad. After receiving the watch the team answered all my questions on maintenance with great expertise. I would highly recommend buying a watch through Fitzrovia Watches!"
" I love the watch and I appreciate you making the delivery"
"Stunning watch, a real pleasure to deal with, very happy"
"Fantastic Breguet thankyou"
"The service you provided was second to none; from the initial contact with yourselves through to the purchase of the watch and following several queries from Geoff"
"You were true professionals but with a friendly service and style that made us feel at ease. Nothing was too much trouble. I will be recommending Fitzrovia Watches to all our friends and family who want to experience that level of service when buying such an important purchase"
"Excellent service and product. Perfect."
"Great seller. Fast shipment. Watch as described. Excellent value. Highly commendable."
"Thank you for this nice watch. I will buy again from you."
"Great service, a simple and worthwhile transaction, many thanks."
"A pleasure to do business with... a genuine vendor who knows his stuff"
"Great service and communication, marvellous watch. Highly recommended!"
"Nice bloke to deal with; top watch; could not have asked for more..."
"Great watch just as described, most helpful in every way, thank you."
"Great watch and great company. Will do business with you again. Thanks."
"Honest, reliable and excellent to do business with."
"Very responsive and helpful and worked to make sure I was satisfied and happy with the entire transaction, from inquiry to purchase to delivery."
"Good watch and good service"
" Watch was in promised condition, communication with the seller was easy and shipping was extremely fast."
"A great watch for a great price. But I was most surprised by the blazingly fast delivery. Excellent!"
"Really fast shipment with no problems. Shipment included all promised items. I would recommend this dealer."
"Great seller, reachable and serious on communication. Tracking number posted immediately and product quality as described."
"Great goods; exactly as described; shipping faster"
"I am very satisfied with the clock. All the best and gladly again."
"Prompt shipping and clear communication. Would recommend."
"Personally picked up watch. Excellent condition and very trustworthy dealer."
"Good communication. Well packaged and delivered very quickly. "
"Simple, fast and quality as promised."
"Honest, reliable and excellent to do business with."
"Sympathetic seller. very good. thanks"
"Fast delivery and great communication. Really good seller."
"Excellent handling in every way!"
"a watch delivered quickly and in perfect condition"
"Brilliant. Obviously had my worries about buying an expensive watch second hand and online. But trust me it's the best decision I ever made. "
"Great deal! Superb service! Prompt delivery!"
"Good seller with excellent communication."
"Product as described. Good communication. Very fast delivery"
"Excellent service - very happy with my purchase"
"Item as described, arrived safely, well packed and with excellent communication"
"Watch in top condition. Brilliant service. Very nice contact!"
"Great condition, surprisingly fast international shipping. All is well..."
"Fast delivery Thanks "
"Absolutely superb experience. I'm very pleased with the watch."
"Superb seller, recommended."
"Nice item excellent service thanks"
"My new Tag watch arrived quickly & as described."
"Absolutely superb experience. I'm very pleased with the watch!!"
"Great seller in all ways. Excellent condition, promptly sent, well wrapped."
"Fantastic Watch mint condition, super quick service. Thanks Fitzrovia watches."
"A pleasure to buy from. Fab item thank you!"
"Very Professional and Quick Next day service. Thanks"
"Fast shipment, item as described and perfect condition,"
"Delighted everything was just as advertised ... Thank you for your reliability"
"item as described, delighted, great service.many thanks."
"Stunning Watch - thank you!!"
"Nice watch, item as described, fast shipping, thanks from Germany"
"Beautiful watch, serious seller; Thanks!"
"Arrived safe and quick, super watch"
"Great company, item arrived quickly and better than I imagined"
"Honest reliable excellent to do business with"
"Excellent seller, great to do business with"
"Beautiful watches as described and perfect condition many thanks"
"Great watch, Great service. Highly recommended. Thank you"
"Lovely Watch - Very nice guy to deal with - Excellent Chris - Thank you"
"Beautiful watch, quick and efficient service, excellent thank you"
"Delighted with purchase. Thanks"
"The watch was as described, good communication throughout"
"Excellent genuine watch from a very helpful Company"
"Very fast delivery, no problem at all"
"Fantastic watch. Mint condition. Great sale. Many thanks"
"Excellent great quality and service. As described. Many thanks"
"Super transaction. Kept informed. Would definitely buy from again. Thx Chris"
"Excellent, great comms and excellent service / delivery"
"Nice and authentic watch, good communication, quick sending, PERFECT !"
"Excellent service, watch as described, no hesitation in using again."
"Very fast shipment - good communication - thank you"
"Very happy with the watch & seller. Took time & trouble with me. Appreciated!"
"Excellent transaction. Thanks"
"Easy High Value Transaction....Very Genuine Chap.."
"A real beauty, extremely delighted, quick delivery can highly recommend"
"Fast and safe shipping"
"Excellent watch, as described"
"Delivery very fast. Watch as described. Chris great to do business with!"
"Carefully Packed And Fast Dispatch To France. Beautiful Watch! Many Thanks"
"Fantastic Watch, very friendly and helpful. So pleased"
"Very nice watch - thank you"
"Great service great watch, thanks Chris."
"Really happy. lovely watch as described. delivered really quick .very pleased."
"Highly recommend Fitzrovia Watches - a great watch"
"Super fast delivery. Would recommend and use again"
"Excellent.Very pleased with the whole transaction. Many Thanks."
"Outstanding item as described! Great communication and very fast delivery"
"Super. Everything perfect, Great, superb transaction, From Poland with Love :)"
"Great watch and perfect communication!"
"Many thanks. Excellent to deal with."
"Excellent watch, good service and communications"
"Fantastic watch, very fast delivery, excellent, will do business again"
"Great watch in mint condition "
"Excellent transaction, great comm. I strongly recommend,"
"Excellent, thank you very much"
"Great Watch, Very Pleased"
"Great Communication! Your money is safe! Cheers Chris!"
"The watch is wonderful and delivered very quickly. Thanks very much"
"Nice item very good service all round - thank you"
"Excellent and went 'above and beyond' to ensure satisfaction. Fantastic!"
" Very helpful will buy again"
"One of the best companies i've ever dealt with."
"Good Rolex good watch"
"Very good transaction and communication"
"Watch as described, quick delivery, very happy!"
"Excellent seller. Very communicative, and reliable."
"Nice watch in good condition, good communication"
"Thank you for a superb watch."
"Very helpful and a lovely item, thank you."
"Excellent deal, lovely watch, exactly as described, many thanks."
"Great comms, nice sub"
"Great watch in superb condition, fast delivery, thanks a lot!"
"Very speedy delivery of a beautiful watch"
"Perfect watch!! a true gentleman!"
"Stunning watch, absolute bargain, a real pleasure to deal with, very happy."
"Excellent service and product. Perfect."
"Thank you for this nice watch. I will buy again from you again."
"Great service, honest description, a simple and worthwhile transaction, many thanks"
"just one word: PERFECT!"
"A pleasure to do business with."
"Great service and communication, marvellous watch. Highly recommended! Thanks Chris!"
"Thanks Chris. A perfect transaction from a perfect gentleman."
"A class of his own! Would definitely buy again from Chris! Highly recommended!!!"
"If you are looking to buy a genuine quality watch - HE IS YOUR MAN"
"Well communication, smooth transaction, thanks"
"Great communications, beautiful watch, very fast delivery - Thanks Chris."
"Nice bloke to deal with; top watch; could not have asked for more..cheers Chris"
"Great Watch!!!! Definitely recommend!!!!!"
"Excellent, service.Would deal with again"
"Great watch and Great seller. Will do business with him again. Thanks"
"I purchased a watch from Fitzrovia through the Internet via Chrono24, therefore, I have not had the opportunity to meet Chris Brown. However, having dealt with him by correspondence, I found him very helpful, patient and understanding"
"Highly recommend to anyone looking to purchase a watch. Chris was incredibly accommodating and helpful every step of the way. As a watch collector and enthusiast, I will without doubt be dealing with these guys again"
"Honest, straight talking, genuine watch enthusiasts, who seemed to have turned their passion into a business. I would not hesitate to recommend Fitzrovia Watches and I will definitely be back, when I decide to upgrade. Thanks to Chris and the team."
"The pre-owned watch world can be a daunting experience, but Chris is a pleasure to deal with. Straight forward and no nonsense, but friendly and accomodating"
"This is the second watch I have purchased from Chris and his service has been second to none. Extremely helpful and knowledgeable and nothing was too much trouble to ensure that the whole experience was as smooth and as enjoyable as possible. Without hesitation I will be using and recommending Chris again as excellent customer service and trust in this market is an absolute must."
"What a thoroughly nice chap. Have only bought watches from high street shops before now, so was a little cautious at first. I needn’t of been, Chris was totally professional and personable. I had to cancel our first meeting due to work commitments and at late notice, Chris was able to change his plans to accommodate me, much appreciated in the busy run up to Christmas. The watch (for my wife!) was better than I could of expected. Thanks Chris, if you happen to come across one with the white dial, do let me know!"
"Highly recommend. Attention to detail from initial communication to delivery of watch. I know 3 people who have bought watches since I recommended Fitzrovia Watches and they are as pleased as me."
"Chris is a very knowledgeable man. He went out of his way to source the watch I was after. Very friendly and easy to talk to. Would highly recommend his services."
Who are Fitzrovia Watches?
We are a family company founded in 2009. We have sold over £15M of watches to 1000s of happy customers all over the world. We have worked hard to build a trusted reputation and excellent feedback record over the years. Fitzrovia Watches is the trading name of Fitzrovia Enterprises Ltd. registered with the relevant UK authorities under Company Registration Number: 6782940 and VAT Number: 948194972.
Where do you get your watches?
Since 2009 we have developed a range of trusted sources for the watches we stock. We buy part exchange watches from High Street Authorised Dealers. We have relationships with some Manufacturer’s distributors to sell ex-display stock watches. We have many repeat collector customers from whom we buy and take in part exchange watches. We are very very careful and only select the very best examples from what we are offered.
Are all of your watches authentic/genuine?
100% yes, we have years of experience and reputation to uphold and would never sell a fake watch or a watch with fake parts. We provide our own certificate of authenticity for every watch we sell.
How do you check that a watch is not reported Lost/Stolen?
We use the industry recognised leading service called The Watch Register (http://www.thewatchregister.com). They run a constantly updated database of Lost and Stolen Watches as reported by the Police, Insurers and other Watch Retailers. We will provide you with a copy of the Watch Register certificate for your watch at purchase.
Where is your office? What are your opening hours?
In 2009 our first office was at the top of Regent Street in the Fitzrovia area of London. We kept the name Fitzrovia but can now be found on the South Coast.
We operate strictly by prior appointment only 10am to 5pm Monday to Friday. Cams Hall, Fareham, Hampshire PO16 8AB. Easy access from M27 Motorway or Mainline train station.